Customer Service

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Contact Us

CUSTOMER SERVICE
Call us at 877-887-7707 or email us at customerservice@whiteandwarren.com and we will get back to you within 24 hours Monday - Thursday 10am - 6pm EST, Friday 9am - 1pm EST.
Wholesale
Email us at wholesale@whiteandwarren.com and for corporate gifting, email us at corporategifts@whiteandwarren.com

FAQ

I ENTERED A FACEBOOK GIFT CARD SWEEPSTAKES, WHEN WILL I BE NOTIFIED?

Winner Notification: Winner be will be chosen at random on 10/1/2019. Winners will be notified via email. Terms: No purchase necessary. Eligibility: Must be eighteen (18) or older to win. This Giveaway is open only to individuals who are permanent legal residents of the 47 United States of America (excluding residents of Alaska, Hawaii, Rhode Island, overseas military installations, Puerto Rico, the District of Columbia, and other U.S. Territories). Conditions: Prizes are non-transferable. No cash redemption or substitution will be allowed. By entering the sweepstakes, I agree to sign up to receive newsletters and special offers from White + Warren.

How do I cancel or modify my order?

Our warehouse works quickly so we can get our orders to you as soon as possible! If you need to make a change to your order, contact us within 24 hours by phone or email and we will be happy to help you. After the order has been processed, we are unable to make changes but we offer free shipping and returns.

I placed my order but forgot to apply my promo code!

Not to worry, we would be happy to apply the discount manually for you. Please reach out to customerservice@whiteandwarren.com or give us a call at 877-887-7707 with your order number and promo code to be applied. We will handle it from there.

How much is shipping and how long does it usually take to arrive?
Do you ship internationally?

Yes! We currently ship to Austria, Belgium, Bermuda, Canada, Chile, China, Croatia, Czech Republic, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Korea, Kuwait, Luxembourg, Macau, Mexico, The Netherlands, Norway, Poland, Romania, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, Vietnam, and Virgin Islands (US). We will start shipping to Australia and New Zealand in September 2019. Click here to learn more about our international shipping options.

How can I return a gift?

Please reach out to customerservice@whiteandwarren.com or give us a call at 877-887-7707. Have the full name of the person that purchased the gift for you as well as the item you would like to return handy. Don’t worry—that thoughtful person will never know!

Can I return or exchange W+W items purchased from another retailer?

We wish we could, but unfortunately you will have to process that return or exchange with the boutique directly.

How do I redeem my website credit?

If you were issued a credit prior to August 2019, please reach out to customerservice@whiteandwarren.com for more information.

Do you have gift cards?

We do! Simply select an amount, make the purchase and wait for your order confirmation email. Within 24 hours you’ll receive a second confirmation email with a virtual Gift Card. You can either forward that email directly to the recipient or send the Shopify link. Either way, the lucky recipient will be able to start shopping and use her unique code to redeem the credit at checkout. No gift receipt is necessary (as it’s not eligible for return) and no service fees or expiration dates apply. Steps to order a gift card: 1. Select the amount. 2. Check out as you normally would. 3. Wait for your order confirmation email. 4. Within 24 hours, you’ll receive an email with the virtual Gift Card. 5. Either forward that email to the lucky recipient or send the Shopify link. 6. Pat yourself on the back ;) Click here to purchase electronic gift cards. Contact customerservice@whiteandwarren.com with any questions.

Tell me about your cashmere.

White + Warren cashmere is ethically sourced in Mongolia and constructed in Shanghai, China. Our design team worked with our factory to develop an exclusive yarn with an exceptionally soft handfeel and our designers introduce unforgettable colors each season.

Can I feel good about wearing White + Warren?

We are passionate about sustainability and committed to producing the best product in ethical ways. We have worked with our cashmere partners for more than two decades and enjoy visiting them annually. From recycled cashmere and cotton made from recycled bottles to compostable plastic bags, we’re continuously looking for innovative ways to create less waste.

What is the difference between W+W and KINLY?

KINLY is inspired by powerful female relationships between mothers, daughters, sisters, friends and colleagues—from Susan and Catherine Morrissey the mother-daughter team leading White + Warren and KINLY to the women wearing our clothes. It’s the blend of mutual support, experience, integrity and respect that helped to create this brand. KINLY is all about clothing with thoughtful details that lets you express yourself in the moment.

How do I care for my cashmere?

We’re thrilled you asked! White + Warren cashmere is renowned for its exceptionally soft handfeel and eye-catching colors. Keep it in the best condition with a little TLC. Learn how to keep your cashmere looking—and feeling—like new here.

Ordering & Shipping

U.S. Shipping Policy

White + Warren ships to all 50 states. Please place your order no later than 1 pm EST if you would like it shipped on the day of the order. White + Warren ships Monday through Friday. Orders placed after 1pm EST on Friday will be shipped the following Monday. Orders shipped to New York and California are subject to state sales tax.

International Shipping

We ship outside the United States with FedEx. You will be charged for all taxes and duties at the point of checkout, not upon delivery.
Upon completion of your order, your credit card will be charged for the entire purchase. There are no additional fees or registration processes with this service.

INTERNATIONAL ORDER CHANGES

If you have changes or questions about your order, shipping timelines, tracking, or cost please contact customerservice@whiteandwarren.com

INTERNATIONAL ORDER STATUS

To check the status of an international order, please contact us at 877.887.7707 or email us at customerservice@whiteandwarren.com

*White + Warren does not currently deliver to Australia or New Zealand but will start in September 2019.

PRICE ADJUSTMENTS

We are happy to honor price adjustments for items purchased or shipped within 7 days of a price markdown. Adjustments are made upon customer’s request via email.

Price adjustments for items that were purchased using a promotional code will be adjusted from the original selling price, excluding promotional discounts.

Returns & Exchanges

RETURN & EXCHANGE PROCEDURE FOR U.S. ORDERS
RETURN & EXCHANGE POLICY

White + Warren gladly accepts the return of unworn and unwashed merchandise purchased from whiteandwarren.com for an exchange or full refund in accordance with the following terms:

FULL PRICE + SALE items must be shipped to White + Warren within 30 days of the original ship date.

FINAL SALE items cannot be returned or exchanged. Defective merchandise is available for return within 14 days of receipt. Please inspect all items in your order upon arrival so we may replace defective pieces in a timely manner.

White + Warren does not accept items returned from independent retailers or department stores. Please contact the original retailer where the purchase was made to complete this type of return.

Trying to return an item that you purchased prior to 7/24/19? Please contact customer service at 877-887-7707.

Don't see your question listed?

Email us at customerservice@whiteandwarren.com and we will get back to you within 24 hours Monday–Friday