At whiteandwarren.com we recognize and respect the privacy expectations of our customers. We are committed to complying with the law as it pertains to your privacy, including the United States Federal Electronic Communications Privacy Act, the United States Federal Computer Fraud and Abuse Act and the EU's General Data Protection Regulation. This notice is to inform you of the kinds of information we collect about our customers and the circumstances in which that information may be disclosed to third parties who are not affiliated with us.
REGARDING THE EU’S GENERAL DATA PROTECTION REGULATION, EFFECTIVE MAY 25TH, 2018
Who is collecting my personal data? A Fine Gauge, Inc.
What data is being collected? This ‘data’ refers to information you provide directly to us when you register for an account, place an order, respond to a survey, request information or contact us directly.
Will my data be shared with third parties? We may share select information with third parties for market analysis. We may also work with third parties who provide additional information about you in order to combine with the information you have already provided.
How is my data used? We use this information to improve the overall user experience by customizing our product assortment and creating services that may interest you and others like you.
How long will this data be stored? We will store this data moving forward, beginning from when it is provided to us.
What rights do I have? You have the right to contact us at any time to opt out of the use of your personal information or to request that your information be removed from our database. It is important to remember that if you request your personal information be removed from our system, you may not be able to access all of the features and services that we provide. You can reach us at customerservice@whiteandwarren.com.
How can I raise a complaint? You have the right to raise a complaint with a supervisory authority in the country of your residence
COLLECTION OF CUSTOMER INFORMATION AND USE
To provide you the best possible products and services, we will request specific personal information when you make a purchase on whiteandwarren.com. Any personal information collected on whiteandwarren.com is knowingly and voluntarily provided by customers, as well as visitors, to our site. This information includes:
My Account - You are asked to create a personal shopping account with whiteandwarren.com when making a purchase. In creating this account, you authorize whiteandwarren.com to store your information (i.e. name, e-mail address, telephone number, and shipping and billing addresses). This information is used to identify you while you shop, so we can keep the items you have chosen in a 'shopping cart.' We use your e-mail address to send you three emails following a purchase. The first email is a username and password reminder. The second email confirms that your order was processed, and provides an itemized order summary with your order number. The third email confirms that your order was shipped, and provides you with a UPS tracking number so that you can determine the status of your order. Please note that should any of your items be on reserve, out-of-stock or discontinued, you will receive an additional email after your order confirmation specifying the specific status of each item in question. If necessary, a Customer Service Representative may contact you by telephone to resolve any issues concerning your order. Collecting this information is for your convenience only, and is not used for any other purpose.
Purchases - When you place an order, you will be asked to provide your credit card information. Whiteandwarren.com does not, however, store your credit card information, unless you authorize it.
Mailing List - When you create an account with whiteandwarren.com, you will be given the option to be added to the whiteandwarren.com mailing list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Additionally, subscriptions to the mailing list can be cancelled at any time. To have your name removed from this list, please click the unsubscribe link in any mass email you receive from us or contact us at customerservice@whiteandwarren.com.
Improving Your Online Experience - Data collected may be used to help us determine what additional features would be of benefit to you on this site. Whiteandwarren.com may use information about you to tailor the site experience of another user that is similar to you, but without disclosing your identity or specific private information.
TEXT MARKETING AND NOTIFICATIONS
Collection of Information:
We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Cancellation:
Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that WHITE + WARREN and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from WHITE + WARREN through any other programs you have joined until you separately unsubscribe from those programs.
YOUR SECURITY
Whiteandwarren.com goes to great lengths to keep your financial information private and safe. We use QualitySSL (Secure Socket Layers), the industry standard in transferring information to process your orders. Quality SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. You will see the yellow padlock in the lower left hand corner of your screen, and the URL in the address field will start with www.whiteandwarren.com. This will indicate that your data is encrypted and protected from eavesdroppers. You will remain in this secure zone for the entire checkout process.
Whiteandwarren.com has third party relationships with credit card processing companies, shipping companies and the company who hosts our website. These companies only have access to information that is necessary for each to fulfill their respective roles in completing our customers’ orders. We require all service providers to maintain policies and procedures designated to assure only appropriate access to, and use of information about customers of whiteandwarren.com, and to maintain physical, electronic and procedural safeguards that comply with federal standards to guard non-public personal information of customers of whiteandwarren.com. We also train our staff to safeguard personal information of our clients, and they are required to use such information for business purposes.
Whiteandwarren.com may disclose specific personal information about you if required by law, governmental request of court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court.
COOKIES
Whiteandwarren.com uses a feature of your Internet browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your web browser places on your computer’s hard drive. Whiteandwarren.com creates and then uses these cookie files to track your clicks as you browse through our web site.
Whiteandwarren.com uses cookies to tell us whether you have visited whiteandwarren.com previously and to help us determine whether you came to whiteandwarren.com from a particular internet link or banner advertisement. Whiteandwarren.com will not and cannot use cookies to retrieve personal information about you from your computer unless you specifically and willingly provide this information.
OUR PROMISE
Whiteandwarren.com will adhere to the policies and practices described in this notice regardless of whether you are a current or former customer of whiteandwarren.com. We will do so in accordance with our business practices.
INTELLECTUAL PROPERTY CLAIMS
WHITE + WARREN as well as other marks, graphics, typefaces, trade names and logos appearing on the Site are trademarks or trade dress of WHITE + WARREN. All other trademarks, graphics and images appearing on the Site are the property of their respective owners, including, in some instances, us. Our trademarks and trade dress may not be used in any manner for any purpose. Patents used in connection with the Site are the property of their respective owners, which may include us.
YOUR CONSENT
You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to whiteandwarren.com’s privacy policy. Whitewandwarren.com reserves the right to change this privacy policy at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
If you have any questions about your privacy or security at whiteandwarren.com, please email us at customerservice@whiteandwarren.com