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- Customer Service
Get in touch with us at firstname.lastname@example.org and we will get back to you within 24 hours Monday - Friday
- Ordering + shipping
U.S. SHIPPING POLICY*
Delivery in 1-5 business days, FREE
Delivery in 3 business days, $18
Delivery in 2 business days, $25
Delivery in 1 business day, $30
*Please place your order no later than 1 pm EST if you would like it shipped on the day of the order. White + Warren ships Monday through Friday. Orders placed after 1pm EST on Friday or on Saturday or Sunday will be shipped the following Monday.
White + Warren does not currently ship to PO or APO Boxes
Orders shipped to New York and California are subject to state sales tax
INTERNATIONAL SHIPPING POLICY (for all orders shipping out the U.S)*
We have partnered with a third party to service our international customers.
Click the “Outside the U.S.” button in the shopping cart and you will be transferred to a page to select your country from a drop down menu. You will then be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility in California where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
*White + Warren does NOT deliver to Australia or New Zealand. Please contact H&B Fashion at www.hbfashion.com.au for stores in these areas that carry W+W merchandise.
We are happy to honor price adjustments for items purchased or shipped within 7 days of a price markdown. Adjustments are made upon customer’s request via email.
Price adjustments for items that were purchased using a promotional code will be adjusted from the original selling price, excluding promotional discounts.
We accept Visa, MasterCard, American Express, Discover and PayPal using a secure payment processor. White + Warren does not store credit card information.
- Returns + Exchanges
HOLIDAY RETURN POLICY
All items purchased between 11/21/17 - 12/24/17 are available for return or exchange until 1/15/18. Final Sale items, as indicated in product description, are not available for return or exchange.
RETURN + EXCHANGE POLICY
White + Warren gladly accepts the return of unworn and unwashed merchandise purchased from whiteandwarren.com for an exchange or full refund in accordance with the following terms:
- FULL PRICE items must be shipped to White + Warren within 30 days of original order placement
- SALE items must be shipped to White + Warren within 14 days of original order placement
- FINAL SALE items cannot be returned or exchanged and will be refused upon receipt
- Defective merchandise is available for return within 14 days of receipt, please inspect all items in your order upon arrival so we may replace defective pieces in a timely manner.
White + Warren does not accept items returned from independent retailers or department stores, please contact the original retailer where the purchase was made to complete this type of return.
RETURN + EXCHANGE PROCEDURE FOR U.S. ORDERS
A free FedEx return shipping label is included with all orders shipped within the United States.
- Complete the return/exchange form included with your original order, keeping the top portion of the form for your records. Include the bottom portion of the form with your return/exchange. (If you are shipping an exchange to a new address, please include this address with the exchange paperwork.)
- Securely repackage your merchandise, removing any original shipping labels or carrier barcodes from the box, and affix the free return label to the outside of the box.
- Drop off the box at any FedEx location that accepts Ground packages.
Returns are processed within 7 business days of receipt. You will receive confirmation via email when your refund has been processed. Please allow up to 5 business days for a refund to apply to your bank account.
Exchange orders are processed within 7 business days of receipt and shipped via FedEx standard service, arriving within the next 7 days.
Original shipping costs are non-refundable.
RETURN + EXCHANGE PROCEDURE FOR NON-U.S ORDERS
Items from international orders are available for return and exchange within the time frame described in the Return + Exchange Policy above.
Customers wishing to process an exchange from an international order will be refunded for the returned item(s) and charged for a new, replacement order.
International shipping costs are non-refundable.
RETURNING OR EXCHANGING A GIFT?
White + Warren gladly accepts the return of gifted merchandise that is unworn, unwashed, or defective for a website credit sent via email.
Please note on the return paperwork that you are returning a gift and include a valid email address, shipping address and contact phone number so we can contact you.
Ship all Returns + Exchanges to:
White + Warren Website Returns
2029 East Monte Vista Ave
Vacaville, CA 95688
- Travel Wrap FAQ
HOW WARM IS THE TRAVEL WRAP?
Our cashmere travel wrap is knitted in a very lofty weight (not overly tight) so that it’s airy enough to drape over your shoulders in summer, but also holds in body heat when worn as a scarf in winter.
WHAT IS THE MOST POPULAR COLOR?
Neutrals like Black + Grey Heather are popular all year long, while favorite pops of color change seasonally from brighter hues in Summer to richer, deeper shades in Winter.
I’M HAVING TROUBLE CHOOSING BETWEEN A FEW COLORS, CAN I CALL AND SPEAK WITH SOMEONE WHO HAS SEEN THEM IN PERSON?
Of course! One of our W+W Stylists would be happy to talk with you about the color assortment and help you find the perfect match for your complexion and wardrobe. Reach us at email@example.com.
I’M BUYING A WRAP AS A GIFT, WHAT COLOR DO YOU RECOMMEND?
We suggest starting with a must-have neutral like Black, Pearl White, Grey Heather or Sand Wisp Heather. Then make a statement with the colors of the season!
HOW DO I TAKE CARE OF MY WRAP?
We recommend washing your wrap with The Laundress Wool & Cashmere Shampoo.
-Press (don’t twist or wring) the excess water out between two dry towels, then lay the wrap flat on a dry towel.
-Once the wrap is completely dry, fold it and place it in a White + Warren Cotton Dustbag and into an air-tight container with cedar chips or lavender sachets. (Cedar and lavender are natural moth repellants and they keep your knits smelling heavenly in between wears!). Store the storage container in a cool, dry place.
If your wrap gets hurt, email us at firstname.lastname@example.org and we will send along some yarn so a specialist in your area can re-knit the damage.
WHEN SHOULD I WEAR THE TRAVEL WRAP?
This wrap is seasonless and can be worn any day of the year, anywhere in the world! Travel Wrap lovers take theirs from the ski slopes to beach resorts – never leaving home without it!
CAN I DRESS IT UP AND DOWN?
The versatility of the wrap lends itself to being worn in a multitude of ways. Dress it up with an LBD or down with your favorite denim.
Want to chat? Contact one of our stylists at email@example.com who will help you build out your look.
- Size Chart
XS S M L XL USA 2 4 6 8 10 12 14 16 UK 6 8 10 12 14 16 18 20 Europe 34 36 38 40 42 44 46 48 Germany 32 34 36 38 40 42 44 46 Bust cm 79 83 87 92 97 104 111 118 in 31 32.5 34.5 36 38 41 43.5 46.5 Waist cm 60 64 68 73 78 85 92 99 in 23.5 25 27 28.5 30.5 33.5 36 39 Hip cm 83 87 91 96 101 108 115 122 in 32.5 34.5 36 38 40 42.5 45.5 48
- About + Caring for cashmere
HISTORY OF CASHMERE
Cashmere goats thrive in adverse mountainous conditions, growing thick coats for cold mountain winters. In the spring, the goats are combed to remove the downy under-layer of cashmere fibers. These fibers are much finer than wool, and are exceptionally soft and lofty. Cashmere got its name from Kashmir, a region located in northern India that became known in Europe in the nineteenth century for its fine shawls. Since the advent of sweaters as fashion items in the early twentieth century, cashmere has increased substantially in popularity for a variety of uses, from sweaters to slippers to hats.
CARING FOR CASHMERE
HAND WASHING INSTRUCTIONS
- Turn the garment inside out to wash the fabric where stains and odors build up on the inside, closest to the body.
- Prepare a clean basin or sink with cold water and a gentle soap like The Laundress Wool & Cashmere Shampoo. Mix shampoo and water until combined.
- Submerge garment and gently wash using your hands. Thoroughly rinse the garment in clean, cold water. Be sure that all the soap has rinsed out then press out excess water. Do not twist or wring out water.
- To dry, place the garment on top of a dry towel making sure the towel is flat and the garment is in its original shape. Lay a second dry towel on top and press down to absorb any excess water left in the fibers. Removing excess water is very important because cashmere should not be wet for long periods of time.
- To finish drying, place the garment flat on another dry towel or drying rack.
DRY CLEANING: Dry cleaning has long been recommended for cleaning cashmere, but what is safe for your clothes isn’t necessarily safe for the environment. If you must dry clean a garment, we recommend choosing a ‘green’ dry cleaner.
SMART STORAGE: After washing, carefully fold your garments and place them in the White + Warren cotton dust bags that they were shipped with. Cotton pillowcases will work if you don’t have dust bags. Put dust bags in an air-tight bin with cedar chips or lavender sachets. Cedar and lavender are natural moth repellants and lavender will leave behind a pleasant scent (unlike moth balls which are toxic and leave an odor that is hard to remove). Store your bins in a dry, cool place to avoid moisture and moth breeding.
SOLVING AN EXISTING PROBLEM: If you find moth holes in your garments, wash them and the drawers or storage bins where they were kept. You can put individual garments in air-tight plastic bags in the freezer for a few days, which will eradicate pests. Make sure to throw away the bags afterward.
For pilling under the arms or on an area where a purse or bag may rub against the knit, we suggest carefully using The Laundress Sweater Comb.
REPAIRS + MENDING
For items with small holes that can be mended, please contact us at firstname.lastname@example.org to see if we have extra cashmere yarn in the color of the item. We will be happy to send you some to mend it yourself or to take to a local specialist to re-knit for you.
- Privacy + Security
At whiteandwarren.com we recognize and respect the privacy expectations of our customers. We are committed to complying with the law as it pertains to your privacy, including the United States Federal Electronic Communications Privacy Act and the United States Federal Computer Fraud and Abuse Act. This notice is to inform you of the kinds of information we collect about our customers and the circumstances in which that information may be disclosed to third parties who are not affiliated with us.
Collection of Customer Information and Use
To provide you the best possible products and services, we will request specific personal information when you make a purchase on whiteandwarren.com. Any personal information collected on whiteandwarren.com is knowingly and voluntarily provided by customers, as well as visitors, to our site. This information includes:
My Account - You are asked to create a personal shopping account with whiteandwarren.com when making a purchase. In creating this account, you authorize whiteandwarren.com to store your information (i.e. name, e-mail address, telephone number, and shipping and billing addresses). This information is used to identify you while you shop, so we can keep the items you have chosen in a 'shopping cart.' We use your e-mail address to send you three emails following a purchase. The first email is a username and password reminder. The second email confirms that your order was processed, and provides an itemized order summary with your order number. The third email confirms that your order was shipped, and provides you with a UPS tracking number so that you can determine the status of your order. Please note that should any of your items be on reserve, out-of-stock or discontinued, you will receive an additional email after your order confirmation specifying the specific status of each item in question. If necessary, a Customer Service Representative may contact you by telephone to resolve any issues concerning your order. Collecting this information is for your convenience only, and is not used for any other purpose.
Purchases - When you place an order, you will be asked to provide your credit card information. Whiteandwarren.com does not, however, store your credit card information, unless you authorize it.
Mailing List - When you create an account with whiteandwarren.com, you will be given the option to be added to the whiteandwarren.com mailing list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Additionally, subscriptions to the mailing list can be cancelled at any time. To have your name removed from this list, please click the unsubcribe link in any mass email you receive from us or contact us at email@example.com.
Improving Your Online Experience - Data collected may be used to help us determine what additional features would be of benefit to you on this site. Whiteandwarren.com may use information about you to tailor the site experience of another user that is similar to you, but without disclosing your identity or specific private information.
Whiteandwarren.com goes to great lengths to keep your financial information private and safe. We use QualitySSL (Secure Socket Layers), the industry standard in transferring information to process your orders. Quality SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. You will see the yellow padlock in the lower left hand corner of your screen, and the URL in the address field will start with www.whiteandwarren.com. This will indicate that your data is encrypted and protected from eavesdroppers. You will remain in this secure zone for the entire checkout process.
Whiteandwarren.com has third party relationships with credit card processing companies, shipping companies and the company who hosts our website. These companies only have access to information that is necessary for each to fulfill their respective roles in completing our customers’ orders. We require all service providers to maintain policies and procedures designated to assure only appropriate access to, and use of information about customers of whiteandwarren.com, and to maintain physical, electronic and procedural safeguards that comply with federal standards to guard non-public personal information of customers of whiteandwarren.com. We also train our staff to safeguard personal information of our clients, and they are required to use such information for business purposes.
Whiteandwarren.com may disclose specific personal information about you if required by law, governmental request of court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court.
Whiteandwarren.com uses a feature of your Internet browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your web browser places on your computer’s hard drive. Whiteandwarren.com creates and then uses these cookie files to track your clicks as you browse through our web site.
Whiteandwarren.com will adhere to the policies and practices described in this notice regardless of whether you are a current or former customer of whiteandwarren.com. We will do so in accordance with our business practices.
Intellectual Property Claims
WHITE + WARREN as well as other marks, graphics, typefaces, trade names and logos appearing on the Site are trademarks or trade dress of WHITE + WARREN. All other trademarks, graphics and images appearing on the Site are the property of their respective owners, including, in some instances, us. Our trademarks and trade dress may not be used in any manner for any purpose. Patents used in connection with the Site are the property of their respective owners, which may include us.
If you have any questions about your privacy or security at whiteandwarren.com, please email us at firstname.lastname@example.org.