Payment
We accept Visa, Mastercard, and American Express. We use a secure payment processor and do not store credit card information.
Order Confirmation
When you click "Submit Order" your card will be charged and we will email confirmation. To check order status online, log into your account or go to Track Your Order.
Out-of-Stock Items
We strive to always have the most accurate information on our website. However, if it should happen that an item you ordered is no longer available, we will send an email notification and suggest an alternative or refund your card.
Sales Tax
Items shipped to the state of New York are subject to state sales tax. Shipping is taxed only where applicable. Canadian sales tax is not applied at checkout but will be added to the brokerage fees and/or duties for which the recipient is responsible.
Gifts
To send a gift, simply check "This is a gift" at checkout for the option to enter a message and to ship without price information. Although we do not offer gift wrap, every shipment is caringly placed in a reusable White + Warren pouch.
Order Cancellation
To cancel an order, please call 877.887.7707 or email customerservice@whiteandwarren.com as quickly as possible. If the order has already been shipped, please follow return instructions.
Shipping
All U.S. shipments are sent via UPS with signature required. We offer ground, 3 day, 2 day or next day service. UPS will not deliver to P.O. boxes. Orders to Hawaii and Alaska are subject to an additional shipping fee. Canadian orders are shipped via UPS and are subject to an additional shipping fee; the recipient is responsible for any taxes or duties incurred. Should any Canadian order be refused by the recipient, all shipping fees will be deducted from the order refund. International orders are shipped via Fedex International service, and are subject to any applicable taxes or fees, for which the recipient is responsible.
We do not split shipments to different addresses. To ship to more than one address, please place separate orders.
Bounced or refused shipments will be refunded the original purchase amount, less a restocking fee of $10 for domestic and $30 for international orders.
Shipments usually go out on the weekday following order placement. Shipments will not be processed on weekends or major holidays. In order to have a shipment leave the same day, please place your order by 10 a.m. EST Monday through Thursday.
Tracking
When your order is shipped, we will email a UPS tracking number. To check the status of your shipment, log into your account or go to Track Your Order where you can track by order number and destination zip code.
Returns
At White + Warren we want you to be completely satisfied with your order. To that end, we will readily accept returns for exchange or refund within 30 days of the ship date. Returned items must be in their original condition with tags on, unworn, and accompanied by their original packaging.
Exchanges
To make an exchange, simply fill out the exchange portion of your packing slip, including the item you would like instead. Alternatively, you can place a new order online and return the original item for a refund.
How to Ship Returns
Please send your prepaid and insured returns by a traceable method of shipment. A shipping label is provided on the lower portion of your packing slip.
Please ship returns to:
2131 Beechcraft Road
Vacaville, CA 95688
Refunds
Refunds will be issued to the original payment credit card upon receipt of the item, minus the original shipping fee. After the item is received, please allow 5 business days for credit issuance. The time taken for the credit to show on your account is dependent upon your credit institution.
Items Purchased from Our Retail Partners
We can only accept returns of White + Warren items purchased at www.whiteandwarren.com. Otherwise, for return or repair information please contact the original retailer.
Final Sale
Items designated "final sale" cannot be returned or exchanged.
Price Adjustments
We will gladly honor a one-time price adjustment within 7 days of order placement. To request an adjustment, please contact customerservice@whiteandwarren.com or 877.887.7707.
Women's Sizes
Sweaters + T-Shirts + Dresses + Jackets |
| Size |
XS
0/2 |
S
4/6 |
M
8/10 |
L
12/14 |
XL
16 |
| Bust |
33 |
34-35 |
36-37 |
38.5-40 |
41.5 |
| Natural Waist |
24-25 |
26-27 |
28-29 |
31-32 |
33 |
| Hip |
34-35 |
36-37 |
38-39 |
41-42 |
44 |
Women's Sizes
Skirts + Pants + Belts |
| Size |
XS
0/2 |
S
4/6 |
M
8/10 |
L
12/14 |
XL
16 |
| Natural Waist |
24-25 |
26-27 |
28-29 |
31-32 |
33 |
| Hip |
34-35 |
36-37 |
38-39 |
41-42 |
44 |
Women's Sizes
Slippers |
| Size |
S
5/6 |
M
7/8 |
L
9/10 |
Men's Sizes
Sweaters |
| Size |
S |
M |
L |
XL |
| Chest |
35-37 |
38-40 |
41-43 |
44-46 |
At whiteandwarren.com we recognize and respect the privacy expectations of our customers. We are committed to complying with the law as it pertains to your privacy, including the United States Federal Electronic Communications Privacy Act and the United States Federal Computer Fraud and Abuse Act. This notice is to inform you of the kinds of information we collect about our customers and the circumstances in which that information may be disclosed to third parties who are not affiliated with us.
Collection of Customer Information and Use
To provide you the best possible products and services, we will request specific personal information when you make a purchase on whiteandwarren.com. Any personal information collected on whiteandwarren.com is knowingly and voluntarily provided by customers, as well as visitors, to our site. This information includes:
My Account - You are asked to create a personal shopping account with whiteandwarren.com when making a purchase. In creating this account, you authorize whiteandwarren.com to store your information (i.e. name, e-mail address, telephone number, and shipping and billing addresses). This information is used to identify you while you shop, so we can keep the items you have chosen in a 'shopping cart.' We use your e-mail address to send you three emails following a purchase. The first email is a username and password reminder. The second email confirms that your order was processed, and provides an itemized order summary with your order number. The third email confirms that your order was shipped, and provides you with a UPS tracking number so that you can determine the status of your order. Please note that should any of your items be on reserve, out-of-stock or discontinued, you will receive an additional email after your order confirmation specifying the specific status of each item in question. If necessary, a Customer Service Representative may contact you by telephone to resolve any issues concerning your order. Collecting this information is for your convenience only, and is not used for any other purpose.
Purchases - When you place an order, you will be asked to provide your credit card information. Whiteandwarren.com does not, however, store your credit card information, unless you authorize it.
Mailing List - When you create an account with whiteandwarren.com, you will be given the option to be added to the whiteandwarren.com mailing list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Additionally, subscriptions to the mailing list can be cancelled at any time. To have your name removed from this list, please click the unsubcribe link in any mass email you receive from us or contact us at customerservice@whiteandwarren.com.
Improving Your Online Experience - Data collected may be used to help us determine what additional features would be of benefit to you on this site. Whiteandwarren.com may use information about you to tailor the site experience of another user that is similar to you, but without disclosing your identity or specific private information.
Your Security
Whiteandwarren.com goes to great lengths to keep your financial information private and safe. We use QualitySSL (Secure Socket Layers), the industry standard in transferring information to process your orders. Quality SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. You will see the yellow padlock in the lower left hand corner of your screen, and the URL in the address field will start with www.whiteandwarren.com. This will indicate that your data is encrypted and protected from eavesdroppers. You will remain in this secure zone for the entire checkout process.
Whiteandwarren.com has third party relationships with credit card processing companies, shipping companies and the company who hosts our website. These companies only have access to information that is necessary for each to fulfill their respective roles in completing our customers’ orders. We require all service providers to maintain policies and procedures designated to assure only appropriate access to, and use of information about customers of whiteandwarren.com, and to maintain physical, electronic and procedural safeguards that comply with federal standards to guard non-public personal information of customers of whiteandwarren.com. We also train our staff to safeguard personal information of our clients, and they are required to use such information for business purposes.
Whiteandwarren.com may disclose specific personal information about you if required by law, governmental request of court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court.
Cookies
Whiteandwarren.com uses a feature of your Internet browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your web browser places on your computer’s hard drive. Whiteandwarren.com creates and then uses these cookie files to track your clicks as you browse through our web site.
Whiteandwarren.com uses cookies to tell us whether you have visited whiteandwarren.com previously and to help us determine whether you came to whiteandwarren.com from a particular internet link or banner advertisement. Whiteandwarren.com will not and cannot use cookies to retrieve personal information about you from your computer unless you specifically and willingly provide this information.
Our Promise
Whiteandwarren.com will adhere to the policies and practices described in this notice regardless of whether you are a current or former customer of whiteandwarren.com. We will do so in accordance with our business practices.
Intellectual Property Claims
WHITE + WARREN as well as other marks, graphics, typefaces, trade names and logos appearing on the Site are trademarks or trade dress of WHITE + WARREN. All other trademarks, graphics and images appearing on the Site are the property of their respective owners, including, in some instances, us. Our trademarks and trade dress may not be used in any manner for any purpose. Patents used in connection with the Site are the property of their respective owners, which may include us.
Your Consent
You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to whiteandwarren.com’s privacy policy. Whitewandwarren.com reserves the right to change this privacy policy at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
If you have any questions about your privacy or security at whiteandwarren.com, please call us at 877.887.7707 or email us.
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